Refund & Return Policy
Every garment at Divya Sandela is crafted with care and attention. Our policies ensure fairness while maintaining the quality of our premium collections.
Returns & Exchanges
We accept returns only if the delivered item is damaged, defective, or incorrect.
- Return request must be made within 48 hours of delivery.
- Item must be unused, unwashed, and in original condition.
- All tags and packaging should be intact.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or made-to-measure outfits
- Sale or discounted items
- Products showing signs of wear or damage by the customer
Refund Process
If your return is approved after inspection, a refund will be processed.
- Refund initiation takes 7 to 10 working days.
- Refund is credited to the original payment method.
- Shipping charges are non-refundable.
Replacement
If the correct product is in stock, we will arrange a replacement. If not, a refund will be initiated.
Order Cancellation
Orders can be canceled before dispatch. Custom-made orders cannot be canceled once production starts.
Failed Delivery
If an order returns due to incorrect address or repeated failed attempts:
- Reshipping charges will apply.
- Delay in delivery may occur.
Contact
For returns or refund assistance, email us at divyasandelaofficials@gmail.com
