Shipping Policy – Divya Sandela

At Diveya Sandela, we ensure every premium outfit reaches you with care, safety, and timely delivery.
Our goal is to offer a smooth and reliable shipping experience for all customers ordering
ladies’, gents’, and children’s premium dresses.

Order Processing Time

All orders are processed after payment confirmation. Since many of our outfits are handcrafted,
processing time may vary depending on design and customization.

  • Ready-to-ship products: 1–3 business days
  • Made-to-order/custom outfits: 7–14 business days
  • Delays may occur during festivals or high-order seasons

Shipping Timeline

Delivery time depends on your location and courier partner availability.
We always aim to deliver your order as quickly as possible.

  • Within India: 3–7 business days after dispatch
  • International shipping (if applicable): 10–20 business days
  • Remote areas may require additional time

Shipping Charges

Shipping costs will be calculated at checkout based on location, product weight,
and courier charges.

  • Standard shipping charges apply for domestic orders
  • International orders include customs or import duties (customer’s responsibility)
  • Free shipping offers will be mentioned during promotions

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to check real-time delivery updates.

  • Tracking details shared within 24 hours of dispatch
  • Courier partners may take time to update tracking information

Delivery Attempts

Courier partners usually make multiple attempts before returning the parcel to us.
Please ensure your contact number and address are accurate.

  • If a delivery fails repeatedly, reshipping charges will apply
  • Incorrect addresses may cause delays or failed deliveries

International Shipping (If Offered)

For international orders, customers are responsible for additional charges such as
custom fees, import taxes, or duties.

  • Custom clearance may delay delivery
  • We do not control customs policies of any country

Damaged or Tampered Package

If you receive a damaged or tampered parcel, please refuse the delivery or take clear
photos/videos before opening the package.

  • Report to us within 24 hours with proof
  • We will assist with a replacement or further steps

Contact Us

For any shipping-related queries or assistance, reach out to us at:

divyasandelaofficials@gmail.com